IT Support Dashboard
Last updated: May 25, 2026 at 11:37 AMLive
Open Tickets
47
12 added since yesterday
Overdue Tickets
9
3 critical — SLA breached
Assigned
31
16 unassigned in queue
Resolved Today
18
vs 14 yesterday (+29%)
Avg Resolution Time
4.2h
SLA target: 6h — within threshold
Resolution Rate
79%
7-day rolling — target 85%
Ticket Queue
10 tickets · showing 8
| Ticket # | Title | Reporter | Category | Priority | Status | Assignee | Created | Actions | |
|---|---|---|---|---|---|---|---|---|---|
| TKT-1041 | Chioma Eze Finance | Network | High | May 25, 2026 | |||||
| TKT-1040 | Marcus Webb Sales | Critical | May 24, 2026 | ||||||
| TKT-1039 | Amina Suleiman HR | Hardware | Medium | May 24, 2026 | |||||
| TKT-1038 | Tom Eriksen Engineering | Access | High | May 23, 2026 | |||||
| TKT-1037 | Fatima Al-Rashid Legal | Software | Low | May 23, 2026 | |||||
| TKT-1036 | David Osei Operations | Printer | Medium | May 22, 2026 | |||||
| TKT-1035 | Kenji Watanabe Product | Software | Medium | May 22, 2026 | |||||
| TKT-1034 | Sandra Nwosu HR | Access | High | May 21, 2026 |
Showing 1–8 of 10 tickets
Live Activity
Real-time ticket updates
TKT-1036 resolved
HP LaserJet offline — Yuki Tanaka
TKT-1033 is overdue
Slow internet 2nd floor — SLA breached
TKT-1041 assigned to Raj
VPN disconnects — Chioma Eze
New comment on TKT-1041
Chioma Eze replied with more details
TKT-1042 opened
Keyboard not working — Kwame Asante
TKT-1040 assigned to Priya
Outlook not syncing — Marcus Webb
TKT-1029 resolved
Password reset — James Adebayo